Repair service

Our qualified service technicians repair your defective units quickly and reliably.

After the repair you enjoy a guarantee of function for 12 months not just on the repaired part, but on the entire unit.

Please use the enclosed repair form for return shipments.

Return address

Service Dept.
Einsteinstra├če 3
83301 Traunreut, Germany

Our Scope of Services for You

Repair report

  • Preparation of a report on the faults found and the measures taken

Functional testing

  • Visual inspection
  • Functional test
  • Error analysis
  • Inspection report of the confirmed fault

Functional repair or premium repair


  • Choose between low-cost functional repair and our premium repair (function and optical condition as good as new)


  • Testing of functions
  • Error analysis
  • Cleaning
  • Updates and changes
  • Fault repair
  • Final functional test
  • 12 months guarantee of function for the entire unit

Calculation of your repair costs

  • Information on the maximum repair price (without preliminary inspection)
  • Information on the actual repair price (with preliminary inspection)

Technical support

NC Support Helpline
+49 8669 31-3101

PLC Programming Helpline
+49 8669 31-3102

NC Programming Helpline
+49 8669 31-3103

Encoders Helpline
+49 8669 31-3104

Application Programming Helpline
+49 8669 31-3106

Replacement Parts and Repairs Helpline
Germany: +49 8669 31-3121
International: +49 8669 31-3123

Please use our request form to send us a question.

Request form