Service Exchange – We provide aid quickly and simply!

With our exchange service, we can get your machine running again.

  • We’ll send you a replacement from our service exchange stock immediately and free of charge.
  • You return your defective unit to us within four weeks.
  • We’ll repair your defective unit and charge you the actual repair cost.
  • You keep the unit that we sent you. When you pay the repair invoice, it becomes your property.
  • The returned unit becomes our property and is used for other exchanges.

Further Informationen


Checklist for return shipments

  • In the following cases, we’ll invoice you for the replacement unit at the price of a new unit minus 20 %:
    - The returned device is totally damaged
    - You do not return the defective unit within four weeks.
    - The returned unit is not the same as the supplied replacement (has a different ID number)

Technical support

NC Support Helpline
+49 8669 31-3101

PLC Programming Helpline
+49 8669 31-3102

NC Programming Helpline
+49 8669 31-3103

Encoders Helpline
+49 8669 31-3104

Application Programming Helpline
+49 8669 31-3106

Replacement Parts and Repairs Helpline
Germany: +49 8669 31-3121
International: +49 8669 31-3123

Please use our request form to send us a question.

Request form